Frequently Asked Questions
Q: What areas do you service?
A: We serve Massachusetts & Rhode Island!
Q: What types of properties do you manage?
A: We specialize in:
• Homeowners Associations (HOAs) & Condominium Associations (COAs)
• Rental properties
• AirBnB/Vacation properties
• Properties requiring maintenance and renovation service
Q: What is your staff-to-client ratio?
A: We maintain a 1:5 staff-to-client ratio to ensure personalized attention and superior service quality.
Q: How quickly do you respond to emergencies?
A: We provide 24/7 emergency response:
• True emergencies: 1-2 hours response time
• Non-emergencies: 24-48 hours response time
Q: What property management services do you offer?
A: Our comprehensive services include:
• Tenant screening
• Maintenance coordination
• Emergency repairs
• Monthly financial reporting and reconciliations
• Preventive maintenance programs
• 24/7 emergency response
• Property owner consulting
Q: What are your management fees?
A: Our competitive pricing structure:
• HOA management: $25 per unit
• Rental/AirBnB management: 8% of monthly rental income
Q: How do you handle maintenance requests?
A: We use professional property management software (Buildium) to track and manage all maintenance requests efficiently.
Q: How can I contact your team?
A: We offer multiple communication channels:
• Phone: 774-571-9871
• Email: hello@dahliapropertysolutions.com
• Website contact form
• Client portal
• Text messaging
Q: How long does the onboarding process take?
A: The onboarding process typically takes 15-30 days, depending on the property size and complexity.
Q: Do you have emergency fund policies for HOAs/COAs?
A: Yes, we have established emergency fund requirements and reserve policies specifically for our HOA clients.
Q: How do you ensure quality service?
A: We maintain quality through:
• Regular property inspections
• Vetted vendor partnerships
• Client satisfaction surveys
• Documented complaint handling procedures
• Professional property management software
• Continuous staff training
Q: How do I begin working with Dahlia Property Solutions?
A: Contact us through any of our communication channels to schedule a consultation. We'll discuss your property needs and create a customized management plan.